At Auraara Luxe, we stand behind the quality of our jewellery. Selected eligible products are backed by our 6-Month Warranty against tarnishing or discoloration of plating, so you can shop with confidence. Products covered under this warranty will be clearly identified on their respective product pages.
Warranty Coverage
Our 6-Month Warranty applies only to eligible products specifically identified as covered by this warranty on their respective product pages. For such eligible products, the warranty covers tarnishing or discoloration of plating.
If your warranty claim is approved, subject to successful verification, the eligible invoice value will be issued as a Coupon Code via email for future purchases on the Auraara Luxe website.
This 6-Month Warranty is a voluntary warranty offered by Auraara Luxe and is in addition to any rights or remedies that may be available to consumers under applicable law.
The Coupon Code:
- Is redeemable only on purchases made through auraaraluxe.com.
- Is non-transferable, non-refundable, and cannot be exchanged for cash.
- Is valid for 3 months from the date of issue, unless otherwise specified.
- Unused Coupon Codes shall automatically expire upon completion of the validity period and cannot be extended, reinstated, or redeemed thereafter, unless otherwise decided by Auraara Luxe at its sole discretion.
- Cannot be combined with other promotional offers or discount codes unless expressly permitted by Auraara Luxe.
- Cannot be used to purchase gift cards (if applicable).
- Auraara Luxe reserves the right to issue a replacement Coupon Code where a valid issued Coupon Code cannot be redeemed due to a technical error attributable to Auraara Luxe.
What’s Not Covered
This warranty does not cover:
- Normal wear and tear
- Scratches or dents from regular use
- Damage caused by accidental drops or impact
- Damage due to misuse or improper handling
- Exposure to perfumes, harsh chemicals, bleach, or cleaning agents
- Damage caused by third-party repairs or modifications
- Lost or stolen jewellery
These exclusions apply specifically to claims made under Auraara Luxe’s voluntary 6-Month Warranty and do not limit any rights or remedies available to consumers under applicable law.
How to Claim Your Warranty
To raise a warranty claim, please follow these steps:
- Before submitting a warranty claim, please ensure that the purchased product is one of the eligible products covered under Auraara Luxe’s 6-Month Warranty. Warranty eligibility is indicated on the respective product page at the time of purchase.
- Contact our customer support team at care@auraaraluxe.com.
- Use the subject line: “Warranty Request – [Your Order Number]”.
- Attach clear photographs and a short video clearly showing the issue.
- Our Quality Assurance team will review your request within 2–3 business days.
- If your claim is approved, self-ship the product to the following address:
Auraara Luxe
Opp. Krishna Talkies
Akhara Ghat Road
Muzaffarpur, Bihar – 842001
After shipping the product, please reply to the same email thread with your courier details and AWB (tracking) number.
Once the returned product is received and successfully passes our quality inspection, the eligible Coupon Code will be issued via email and can be used for future purchases on auraaraluxe.com.
Important Information
- The warranty is valid for 6 months from the date of delivery.
- This warranty applies only to eligible products purchased directly from Auraara Luxe and specifically identified as covered by the 6-Month Warranty on their respective product pages.
- Auraara Luxe reserves the right to inspect the product before approving any warranty claim.
- Auraara Luxe reserves the right to decline a warranty claim if the issue does not fall within the scope of this Warranty Policy.
- For claims made specifically under this voluntary 6-Month Warranty, an approved Coupon Code will be issued in accordance with the terms of this Warranty Policy. The Coupon Code is non-refundable, cannot be exchanged for cash, and is subject to the validity and usage conditions stated above.
- Products that are not specifically identified as being covered by the 6-Month Warranty on their respective product pages are not covered under this voluntary warranty.
- Nothing in this Warranty Policy is intended to limit or exclude any rights or remedies available to consumers under applicable law.
Where a product is covered under this voluntary warranty, the applicable warranty information will also be displayed on the relevant product page at the time of purchase.
Need Help?
For any warranty-related queries or assistance, please contact our customer support team with your Order ID. We’ll be happy to assist you.
Email: care@auraaraluxe.com
WhatsApp Support: +91 9548980334