Thank you for shopping with Auraara Luxe. We are committed to delivering your order safely and on time. Please read our shipping policy below.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation or successful COD verification, as applicable.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During product launches, festive seasons, or promotional events, processing may take slightly longer.
Delivery Timeline
Delivery timelines are estimates only and are not guaranteed.
Within India
- Metro Cities: 2–5 business days
- Other Cities & Areas: 3–7 business days
International Shipping
- Currently we are not accepting international orders.
Shipping Charges
- Free Shipping across India.
- Cash on Delivery (COD), if available, may attract additional charges.
Order Tracking
- Once your order has been dispatched, you will receive a tracking link via email. You can also track your order anytime by visiting the “My Account” section on our website.
- Tracking details are generally shared within 24 hours of dispatch.
Damaged or Tampered Packages
- Please inspect your package upon delivery.
- If the outer package appears damaged or tampered, kindly record a complete unboxing video before opening the parcel.
- To protect your purchase and ensure a swift resolution, we highly recommend recording a complete, uninterrupted unboxing video starting from the sealed state of the package. A clear and uninterrupted unboxing video serves as the primary evidence for assessing claims relating to missing items, wrong products, or products received in a damaged condition. In the absence of an unboxing video, claims will be subject to a strict internal review alongside internal warehouse logs and courier weight data. Where a video or other sufficient supporting evidence is completely unavailable, Auraara Luxe reserves the right to decline the claim if the reported issue cannot be objectively verified during our review.
- Any claim regarding a damaged or incorrect product must be reported within 48 hours of delivery.
- For such claims, please use the “Return” option available against your order in the “My Account” section.
Delivery Delays
While we strive to deliver every order on time, occasional delays may occur due to factors beyond Auraara Luxe’s reasonable control, including weather conditions, public holidays, courier service disruptions, or other unforeseen circumstances. If your order is significantly delayed, our support team will keep you informed.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Auraara Luxe is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Delivery Attempts
Our courier partners may make multiple delivery attempts. If an order is returned to us due to repeated failed delivery attempts, refusal to accept delivery, or an incorrect shipping address provided by the customer, additional shipping charges may apply for re-dispatch.
Need Assistance?
For any questions or support, we’re here to help.
Email: care@auraaraluxe.com
WhatsApp Support: +91 9548980334
Business Hours (IST):
Monday – Saturday: 10:00 AM – 7:00 PM
Sunday: Closed
Response Time: We aim to respond to all customer inquiries within 24 business hours.