Last Updated: 02 August 2026
At Auraara Luxe, we want you to shop with confidence. If something isn’t right, we’re here to help.
Return Policy
We offer a 5-Day Return Policy from the date of delivery, subject to the eligibility conditions & eligible reasons for return stated below :
Return Eligibility
Your return request will be accepted if:
- The request is raised within 5 days of delivery.
- The product is unused and in its original condition.
- Original packaging, tags and invoice are intact.
- Claims relating to a wrong product, missing item, transit damage, or manufacturing defect should, wherever possible, be supported by a clear and uninterrupted unboxing video. Auraara Luxe may request additional evidence where reasonably necessary to assess such claims.
Eligible Return Reasons
- Wrong product received
- Product received in a damaged condition.
- Product has manufacturing defect.
- Missing item
Initiating a Return Request:
You do not need to contact our customer support team to initiate a return. You can submit your return request directly through your account by following these steps:
- Log in to your account and navigate to the “My Account” section.
- Open the “Orders” tab and select the order you wish to return.
- Click the “Return” button available under the “Actions” column.
- Complete the Order Product Refund Request Form by providing:
- Reason for Return: Select the applicable reason (e.g., Wrong Product Received, Damaged Product, Missing item, or Manufacturing Defect).
- Description: Briefly describe the issue.
- Supporting Evidence: Upload a minimum of two clear photographs and, wherever available, an uninterrupted unboxing video starting from the sealed state of the package. Supported file formats include PNG, JPG, JPEG, MP4, and WEBM.
- Click “Submit Request” to send your return request.
Once your request is received, our team will review it and respond within 24 business hours. If approved, you will receive further instructions regarding the return process.
Unboxing Video Requirement
While an unboxing video greatly assists in verifying claims, Auraara Luxe reserves the right to request additional evidence where reasonably necessary to assess a claim related to:
- Wrong product received
- Product received in a damaged condition.
- Product has manufacturing defect.
- Missing item
The video must start before opening the sealed package and continue without any cuts or edits.
To protect your purchase and ensure a swift resolution, we highly recommend recording a complete, uninterrupted unboxing video starting from the sealed state of the package. A clear and uninterrupted unboxing video serves as the primary evidence for assessing claims relating to missing items, wrong products, or products received in a damaged condition. In the absence of an unboxing video, claims will be subject to a strict internal review alongside internal warehouse logs and courier weight data. Where a video or other sufficient supporting evidence is completely unavailable, Auraara Luxe reserves the right to decline the claim if the reported issue cannot be objectively verified during our review.
Non-Returnable Items
Returns or Refunds are not accepted for:
- Used or worn jewellery
- Products without original packaging, tags, or invoice
- Requests made after the applicable policy period
- Products damaged due to misuse, improper handling, or accidental damage
Refunds
- Refunds are initiated only after the returned product has been received and successfully passed our quality inspection.
- Once the returned product passes quality inspection, the approved refund will be initiated immediately and will reflect in your original payment method or bank account within 5–7 business days, in accordance with standard e-commerce regulations.”
- Prepaid Orders: The approved refund will be credited to the original payment method used for the purchase.
- Cash on Delivery (COD) Orders (if applicable): The approved refund will be processed via UPI or bank transfer, based on the details provided by the customer.
- If your return request does not fall under the eligible return reasons as listed above, our team will review it on a case-by-case basis. Where appropriate, and at the sole discretion of Auraara Luxe, we may approve a refund as an exception. If approved, the refund will be processed in accordance with our Refund Policy using the original payment method for prepaid orders or via bank transfer/UPI for Cash on Delivery (COD) orders, as applicable.
- For Your Safety & Absolute Hygiene:
- At Auraara Luxe, customer health, hygiene, and product integrity are important to us. To ensure that every customer receives jewellery that is unused and hygienically maintained, returns will not be accepted for products that have been worn, used, or are no longer in their original condition, except where required under this Return & Refund Policy or applicable law.
Nothing in this policy limits any rights or remedies available to consumers under applicable law
Need Help?
If you have any questions regarding returns or refunds, please contact our customer support team and provide your Order ID for faster assistance.
Email: care@auraaraluxe.com
WhatsApp Support : +91 9548980334