At Auraara Luxe, customer satisfaction is our priority. If you have any concerns, complaints, or grievances regarding our products, services, orders, payments, refunds, warranties, or your experience with our website, we encourage you to contact us. We are committed to addressing all genuine grievances in a fair, transparent, and timely manner.
What Can You Raise a Grievance About?
Customers may contact us regarding:
• Order-related concerns
• Payment issues
• Shipping or delivery delays
• Damaged, defective, or incorrect products
• Warranty-related claims
• Return or refund requests
• Website or technical issues
• Privacy or data-related concerns
• Any other service-related complaint
Grievance Officer Details :
Grievance Officer: Alka Devi
Designation: Grievance Officer – Consumer Protection
Postal Address:
Opp. Krishna Talkies , Akhara Ghat Road
Muzaffarpur , Bihar – 842001
Brand: Auraara Luxe
Email: care@auraaraluxe.com
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM IST
Complaint Resolution Process
Customers may submit their grievance by email along with the following details:
• Full Name
• Order Number
• Registered Email Address
• Description of the issue
• Supporting photographs or videos (if applicable)
Providing complete information helps us investigate and resolve the matter more efficiently.
Resolution Timeline
• Acknowledgment: Every genuine grievance will be formally acknowledged within forty-eight (48) hours of receipt.
• Redressal Period: We are legally committed to redressing and resolving all complaints within a maximum timeline of one (1) month (30 days) from the date of receipt of the complaint.
Fair Resolution
Auraara Luxe is committed to resolving customer concerns in accordance with applicable Indian consumer protection laws and our published policies. Every grievance is reviewed individually, and we strive to provide a fair and reasonable resolution based on the circumstances of each case.
Policy Updates
Auraara Luxe reserves the right to modify or update this Grievance Redressal Policy at any time without prior notice. The latest version will always be available on our website.