At Auraara Luxe, we are committed to providing a safe, secure, and seamless payment experience for every customer.
1. Accepted Payment Methods
We currently accept the following payment methods:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Popular Wallets
- Cash on Delivery (COD) on eligible orders only
All payments are processed securely through trusted payment gateway partners.
2. Cash on Delivery (COD)
Cash on Delivery (COD) is available only for selected locations and eligible orders.
- A COD handling charge may apply, which will be displayed at checkout before placing your order.
- Auraara Luxe reserves the right to disable COD for certain PIN codes, high-value orders, or during promotional campaigns.
- In such cases, prepaid payment will be required to confirm your order.
3. Payment Security
Your payment security is our priority.
All online transactions are processed through encrypted and secure payment gateways. Auraara Luxe does not store your debit card, credit card, CVV, UPI PIN, or banking credentials.
4. Failed or Pending Payments
If your payment has been deducted but your order was not successfully placed:
- The transaction may be pending, failed, or automatically reversed by your bank or payment service provider.
- Any automatic payment reversal will be processed by the respective bank, card issuer, UPI provider, or payment service provider in accordance with their applicable processing timelines.
- The time taken for the reversed amount to reflect in your account may vary depending on the payment method and the respective bank or payment service provider.
- If the amount is not credited back within the timeline communicated by your bank or payment service provider, please contact our customer support team with your payment reference or transaction ID.
- Any bank charges, payment gateway processing delays, or transaction failures beyond Auraara Luxe’s reasonable control shall be governed by the policies of the respective payment service provider or bank.
Auraara Luxe will reasonably assist you in verifying the transaction status with our payment gateway provider, where required.
5. Order Confirmation
Your order will be confirmed only after successful payment verification or COD confirmation (wherever applicable).
Auraara Luxe reserves the right to cancel any order in case of:
- Failed payment verification
- Suspected fraudulent transactions
- Pricing or technical errors
- Product unavailability
If a prepaid order is cancelled by us due to any unforeseen circumstances or product unavailability, the full amount paid will be refunded to the original payment method used for the purchase.
6. Pricing & Taxes
All product prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
Shipping charges, COD charges (if applicable), and any additional fees will be displayed during checkout before payment.
7. Contact Us
If you have any questions or require assistance regarding payments, refunds, or transactions, please contact us:
Auraara Luxe
Email: care@auraaraluxe.com
WhatsApp Support: +91 9548980334
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)